CANCELLATION POLICY
Revocation Right for Consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either their commercial or independent professional activities.)
Instructions for Revocation
Revocation Right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day:
On which you or a third party nominated by you (not the carrier) took possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
On which you or a third party nominated by you (not the carrier) took possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately.
The consumer is informed that the revocation period begins on the day after the delivery of the last product, as per the contract, and the consumer must be made aware of the costs associated with returning the goods prior to the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (William Fan, Große Hamburger Straße 25, 10115 Berlin, Telephone number: +49 30 55527292, E-Mail address: service@williamfan.com) by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the Revocation
If you revoke this contract, we shall repay all the payments, including the delivery costs (with the exception of additional costs that arise from you selecting a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you.
We will use the same means of payment that you originally used during the transaction for this repayment unless expressly agreed otherwise. You will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to handling with you that was not necessary for checking the condition, features, and functionality of the products.
Criteria for Exclusion or Expiry
The revocation right is not available for contracts:
For delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important, or which are clearly tailored to the personal requirements of the consumer;
For delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
For delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, but which can be delivered 30 days after the conclusion of the contract at the earliest, and whose current value depends on market fluctuations, on which the entrepreneur has no influence;
For delivery of newspapers, periodicals, or magazines (except for subscription contracts).
The revocation right expires prematurely in the case of contracts:
For delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
For delivery of products if they have been mixed inseparably with other goods after delivery due to their nature;
For delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Specimen - Revocation Form
(If you wish to revoke the contract, please fill out this form and send it back to us.)
To: William Fan, Große Hamburger Straße 25, 10115 Berlin,
Email address: service@williamfan.com
I/we () hereby revoke the contract concluded by me/us () regarding the purchase of the following products () / the provision of the following service ()
Ordered on () / received on ()
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in case of a notification on paper)
Date
(*) Cross out the incorrect option.